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    EDITORIAL POLICY

    Editorial Standards

    How we fact-check what we publish, who reviews it, and how to report a correction.

    Last reviewed: April 2026 | NAPTOSA Western Cape

    Why we publish this

    The NAPTOSA website and FAQ Assistant give guidance on labour law, grievance procedures, salary agreements, and workplace rights. Accuracy matters on every one of those topics. This page explains the controls we use to keep that content correct and how to flag anything you believe is wrong.

    1. Who writes our content

    Blog articles and knowledge-base entries are authored by:

    • NAPTOSA labour relations officers: legally trained staff who represent members at the ELRC, CCMA, and in disciplinary hearings.
    • Provincial leadership: the Western Cape CEO and Executive, on strategic and advocacy matters.
    • External contributors: occasionally, subject-matter specialists (attorneys, academics) contribute guest analysis. These pieces are clearly bylined and edited by NAPTOSA staff before publication.

    Every article shows a visible author byline and a "Last updated" date so readers know who is accountable and how fresh the content is.

    2. Fact-checking process

    Before a labour-law or salary-related article is published:

    1. The author cites primary sources (the LRA, BCEA, ELRC collective agreements, DBE circulars, ELRC dispute awards).
    2. A second NAPTOSA officer reviews statutory references and verifies quoted figures against the current collective agreement.
    3. Where the article references case law or a ruling, the citation is checked against SAFLII or the ELRC award database.
    4. Any statistic older than 90 days is either refreshed or labelled with its publication date.

    3. FAQ Assistant (AI chatbot)

    The NAPTOSA FAQ Assistant answers questions using a curated knowledge base of NAPTOSA-authored content. To maintain quality:

    • The assistant never cites sources outside NAPTOSA's curated corpus.
    • For any question involving disciplinary action, CCMA referrals, or legal advice, the assistant explicitly refers the member to a human NAPTOSA officer.
    • Every conversation is logged and sampled weekly for accuracy review.
    • Discovered inaccuracies are corrected in the source knowledge base within 48 working hours.

    4. Corrections policy

    If you spot a factual error, outdated reference, or broken link:

    1. Email infowc@naptosa.org.za with the URL, the exact wording, and what you believe is incorrect.
    2. We acknowledge corrections within two working days.
    3. Verified factual corrections are published within five working days. The article's "Last updated" date changes; a correction note is appended at the bottom for material fixes (changed figures, reversed legal conclusion, etc.).
    4. Typo fixes are made silently. Only material corrections carry a visible note.

    5. Independence & conflicts

    NAPTOSA is a trade union, not a neutral publisher. Our content advocates for educators and the union's members. We disclose this openly. When a topic directly implicates NAPTOSA's own positions in negotiations with the Department of Basic Education or the ELRC, we flag that context. Our editorial team does not take payment or in-kind benefits from any commercial party in exchange for favourable coverage.

    6. Editor & contact

    This editorial policy is owned by the Provincial CEO, NAPTOSA Western Cape. Questions, comments, or corrections should go to infowc@naptosa.org.za or to our office at 6 Park Road, Rondebosch, 7700.